Reading an incident update
How to distinguish an observed change, a review note and a resolution.
Start with the observation
An update describes a change recorded by this monitor or a note added by the site team. Check its timestamp and compare it with the incident’s opening time and the sampled history.
A note about repeated server errors describes those requests. It does not, by itself, explain their cause or establish how many people were affected.
Resolution closes this record
An automated resolution follows the configured sequence of successful checks. A manual resolution can include a note explaining the team’s decision.
Resolved means this incident record has ended. It is not a promise that every user can reach the site, or that another failure cannot occur.
Corrections remain visible
A reviewed false alarm means the site team decided the record should not be treated as a confirmed outage. Its annotation can explain why.
The original record and public updates remain available. If a note looks wrong or needs clarification, send its incident link through Contact.